Kyle was very informative and helpful. No pressure.

Caleb Sturgeon was amazing. I would highly recommend him!!

I had an excellent experience purchasing my vehicle at Suntrup Hyundai! Paul Goodin was an amazing salesman from start to finish. He was professional, friendly, knowledgeable, and made the entire car-buying process smooth and stress-free. He took the time to answer all my questions, made sure I was comfortable, and went above and beyond to make sure I had a great experience. I truly appreciate his honesty, patience, and outstanding customer service. If you’re looking to purchase a vehicle, I highly recommend asking for Paul Goodin at Suntrup Hyundai! You won’t be disappointed. Thank you, Paul, for making ... Read More

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Google - Nov 3, 2026

I had an excellent experience purchasing my vehicle at Suntrup Hyundai! Paul Goodin was an amazing salesman from start to finish. He was professional, friendly, knowledgeable, and made the entire car-buying process smooth and stress-free. He took the time to answer all my questions, made sure I was comfortable, and went above and beyond to make sure I had a great experience. I truly appreciate his honesty, patience, and outstanding customer service. If you’re looking to purchase a vehicle, I highly recommend asking for Paul Goodin at Suntrup Hyundai! You won’t be disappointed. Thank you, Paul, for making this such a great experience!

I was browsing for vehicles when I ended up at Suntrup Hyundai working with Paul Goodin I was unsure of what I wanted but Paul was amazing and helped me with all the features I would like in a vehicle as well as the color I prefer. Paul gave me a few options to test drive to find which one I would be perfect for me after choosing he gave me time to decide if it was the right choice for me with no pressure at all which is the best feeling ever when it comes to purchasing a vehicle! ... Read More

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Google - Nov 3, 2026

I was browsing for vehicles when I ended up at Suntrup Hyundai working with Paul Goodin I was unsure of what I wanted but Paul was amazing and helped me with all the features I would like in a vehicle as well as the color I prefer. Paul gave me a few options to test drive to find which one I would be perfect for me after choosing he gave me time to decide if it was the right choice for me with no pressure at all which is the best feeling ever when it comes to purchasing a vehicle! I will definitely be referring my family and friends in need of a vehicle to come shop with him. Thank you again Paul and Suntrup for your amazing buying experience.

My sales person was Jeremy, very nice, knowledgeable, and professional. I visited on Halloween and the staff was full of energy and fun. Very professional establishments and received a good deal on my vehicle. Highly recommended coming and doing business with them.

Working with Kyle was a great experience! I would certainly recommend Kyle to family and friends. We are very pleased with our new 2027 Santa Fe!

Jay Sosa made my experience in buying my first new car quick and easy with no hassle, answered all my questions and got me right, would recommend to anyone buying a new vehicle!

My experience at Suntrup Hyundai was awesome. Alen T. worked with me online while i searched for a for the right vehicle. When i made the drive from Farmington, he made the process very smooth. Mike M. was very profesional and made the financing part quick and easy. If you're in the market for a new ride, give Alen T. the opportunity to serve you.

Kayley Dixon was my service advisor and Truss was my Technician. The service was easy, convenient and thorough, complete with both written and video reporting. The service at Suntrup is exceptional!

Jeremy is the best salesmen we have had the pleasure of working with. I would recommend him to anyone. He listened to our needs and got us into a vehicle we have been wanting for a while!! TOP NOTCH SERVICE!!

Highly manipulative sales management staff. They will tell you anything they think you want to hear to get you to do what they want, unfortunately they lie. If you have any other choice of dealerships I would suggest going there. They took over 2 months to transfer my plate, which is crazy. Don’t even bother trying to call or leave a message with sales staff because they screen calls and ignore who they choose to. I had some luck with getting a response from text but minimal.

Suntrup Hyundai posts cars for sale on their website that they do not have on site. Great way to waste people's valueable time.

Five cars in ten years including different makes, models and dealers. Like most people, it's typically not a process I look forward to. Even though I approach it loaded with research and have a great understanding of the process, including its unexplainable pricing, mystery fees and that final round with the hard-hitting extended warranty/add-ons peddler, I generaly still leave with an uneasy feeling and questioning if I actually got a good deal on the vehicle. This round was to buy a vehicle for my daughter. We had visited several dealerships that day and ended up at Suntrup Hyundai. ... Read More

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Google - Oct 28, 2026

Five cars in ten years including different makes, models and dealers. Like most people, it's typically not a process I look forward to. Even though I approach it loaded with research and have a great understanding of the process, including its unexplainable pricing, mystery fees and that final round with the hard-hitting extended warranty/add-ons peddler, I generaly still leave with an uneasy feeling and questioning if I actually got a good deal on the vehicle. This round was to buy a vehicle for my daughter. We had visited several dealerships that day and ended up at Suntrup Hyundai. I was prepared for the "usual" but have to admit it was a totally different experience. Enter Kyle Durbin. Kyle was our "advisor", and as skeptical as I was (am), he was a genuine pleasure to work with. He took the time to discuss her car preferences, budget criteria (limited) and make her feel comfortable (first time buyer). He truly helped steer her in the right direction without any manipulation or effort to up-sell . She ended up in a great car well within her budget. Final take- great experience, great car. I've never left a review for anything but if Kyle (Durbin ) is representative of everyone there, I can't help but to highly recommend Suntrup Hyndai. We will definitely be repeat buyers!

Caleb was wonderful!

Kayley Dixon was the best customer service representative I’ve ever encountered. Top tier communication and service. She updated me about my car and I would recommend her and the staff. 10/10.

Kayley was really helpful on my last visit. Communicated what service needed to be completed and was transparent about everything. Overall great experience for my Ioniq5

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Have bought multiple vehicles from Suntrup, pleasant experience every time George has been great, excellent communication and made the process easier and more enjoyable!

Jeremy was attentive but not pushy or overbearing. He went the extra mile to bring over a car in a color we were considering that wasn’t on the lot.

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Amber W did and excellent job helping me find the right vehicle for me. Very patient and communicative👍🏾

George Cooper was fantastic in buying my 2016 Lincoln MKX. I was looking a few different ones and the one at Suntrup wasn’t necessarily at the top of the list. But George was so responsive and willing to answer all my questions, and I had a few since I was buying and shipping out of state! George’s professionalism and urgency are the reasons I went with the Lincoln in their lot. The car shipped to NE Ohio in just a few days and was cleaner than I expected. Thanks again, George.

I rarely write reviews. And when I do, it's only because something was superb. That is exactly what I received from Jeremy. He was awesome. Even though he had only been at that dealer for a short time. He made my experience with Suntrup most pleasurable. He was through, upfront, and made me feel very comfortable. He also was very personable. Our test drive was short but fun. We got a few laughs in. He followed through with everything and even made sure that he called me a couple days after the sale to see how everything was working ... Read More

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DealerRater - Oct 18, 2026

I rarely write reviews. And when I do, it's only because something was superb. That is exactly what I received from Jeremy. He was awesome. Even though he had only been at that dealer for a short time. He made my experience with Suntrup most pleasurable. He was through, upfront, and made me feel very comfortable. He also was very personable. Our test drive was short but fun. We got a few laughs in. He followed through with everything and even made sure that he called me a couple days after the sale to see how everything was working out. I would definetly recommend him to others. My experience was smooth and very easy to navigate through. I was pretty much in and out. There was only one thing I was a little disappointed in and that was my low fuel light came on when I had just got on to the highway. It was dark and when I picked it up and I wasn't familiar with all the features yet. I couldn't figure out how to get the fuel tank open. I didn't even think they made the push open gas tank any more. I was looking for the latch to open the tank. Other than that my service was exceptional. I also think that Jeremy is definitely an asset to Suntrup. I left feeling I was one happy customer. By the way, im still figuring stuff out.😁 thanks again for the great service.

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Krill Saksin was great and made the process of finding what I wanted easy

My husband and I had an outstanding experience at Suntrup Hyundai! After visiting other dealerships where customer service was seriously lacking, we were pleasantly surprised when Jeremy McCarns greeted us right away. From the moment we met him, he made us feel welcome and genuinely cared about helping us find the right vehicles. We came in looking for TWO cars. My husband was set on a Hyundai Tucson, while I was pretty much SOLD on getting a Kia K5 GT-Line from the dealership across the street! Without hesitation, Jeremy suggested the Sonata Sport, grabbed the keys, and encouraged me to ... Read More

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Google - Oct 16, 2026

My husband and I had an outstanding experience at Suntrup Hyundai! After visiting other dealerships where customer service was seriously lacking, we were pleasantly surprised when Jeremy McCarns greeted us right away. From the moment we met him, he made us feel welcome and genuinely cared about helping us find the right vehicles. We came in looking for TWO cars. My husband was set on a Hyundai Tucson, while I was pretty much SOLD on getting a Kia K5 GT-Line from the dealership across the street! Without hesitation, Jeremy suggested the Sonata Sport, grabbed the keys, and encouraged me to give it a try. Well, he nailed it! I absolutely loved the car, and I owe a big thank-you to Jeremy for steering me toward something I might never have considered! Jeremy is fantastic! He was attentive, patient, kind, and knowledgeable without ever making us feel pressured. He listened to what we wanted, worked hard to find the right vehicles for us, and made the entire process enjoyable. You can tell he genuinely cares about his customers, and that makes all the difference. He is new to Suntrup Hyundai, but you would never know it from the level of service he provides. He deserves a huge shout-out, and I would absolutely recommend asking for him if you’re shopping for a vehicle! Katie in finance was equally wonderful. She was incredibly patient with all our questions, took the time to explain everything clearly, and made sure we felt comfortable with our decisions. What really impressed us was the service AFTER the sale. The next day, I noticed a small scratch on my car and texted Jeremy. Without hesitation, he responded that he would get it taken care of. Within hours, I was back at the dealership, and the scratch was fixed in less than 10 minutes! That kind of follow-through speaks volumes about Jeremy and Suntrup Hyundai. We walked away thrilled with both our vehicles and feeling like we had made new friends! Between Jeremy’s outstanding customer service, Katie’s help, and the dealership’s willingness to stand behind its customers, we couldn’t have asked for a better experience. If you’re looking for a vehicle, do yourself a favor and ask for Jeremy McCarns at Suntrup Hyundai. He deserves your business!

My buying experience with Suntrup was a very pleasant one from start to finish. The sales advisor, Jeremy, was incredibly friendly, knowledgeable, and helpful without ever coming off as being pushy. He bent over backwards to help me find a great car at a great price that fit my exact needs which was such a breath of fresh air compared to other car buying experiences. The financing manager was also very personable and informative which made the paperwork process a breeze. All in all, I’m very pleased with my purchase and would highly recommend this establishment to anyone looking ... Read More

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Google - Oct 16, 2026

My buying experience with Suntrup was a very pleasant one from start to finish. The sales advisor, Jeremy, was incredibly friendly, knowledgeable, and helpful without ever coming off as being pushy. He bent over backwards to help me find a great car at a great price that fit my exact needs which was such a breath of fresh air compared to other car buying experiences. The financing manager was also very personable and informative which made the paperwork process a breeze. All in all, I’m very pleased with my purchase and would highly recommend this establishment to anyone looking to make a future car purchase!

I had a great experience working with Kyle! He was so helpful, patient, and understanding throughout the entire car-buying process. He made sure to help me find a car and made the process much easier for me. I truly appreciate all the time and effort he put into helping me get my new car. Thank you, Kyle, for everything! I definitely recommend working with him if you’re looking to purchase a vehicle! ❤️🚗

These one star reviews on yelp are accurate. Terrible experience. I have no idea how it is higher here. Bots maybe? Bought a brand new palisade — only has trouble. The service workers are great. The sales people are lacking. We Tried to trade our palisade with this dealership out of loyalty. I had to try harder to get their business than their employees. As much time as I spent on the phone I could have probably applied and got hired, sold myself a different car, and gotten some good customer service! lol Tried to trade our palisade and they never ... Read More

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Google - Oct 13, 2026

These one star reviews on yelp are accurate. Terrible experience. I have no idea how it is higher here. Bots maybe? Bought a brand new palisade — only has trouble. The service workers are great. The sales people are lacking. We Tried to trade our palisade with this dealership out of loyalty. I had to try harder to get their business than their employees. As much time as I spent on the phone I could have probably applied and got hired, sold myself a different car, and gotten some good customer service! lol Tried to trade our palisade and they never pulled the car for us after days of talking and texting. Just didn’t have the car available. Then they gave us a dirty car to test drive. The check engine light came on just as it did our brand new car. Gave them grace - cars mess up. Nbd Tried for a different car! Trying to be loyal. They said they would bring it to the house. No response. Didn’t follow up. Then told us they couldn’t get the car on time after days of talking again. Same scenario. I’m so blown away by how unprofessional this scenario is/was. We will just stick w our busted palisade. They might have made a little money off that but they will definitely miss out on a ton of future sales. Service workers at the front were excellent. A woman named Claire was great. The whole rest of the experience was trash. What could improve? Systems of communication. Not having different people oversee and respond digitally. They are too disorganized to keep comms straight. Follow through with your word. Transfer your front facing service team to the sales team. Give them responsable quotas so that they don’t sell their soul over-promising and under-delivering only to then have managers blame their sales teams lack of performance on the team instead of managements unrealistic expectations. Lastly be thankful for the sacrifice of the women and men that laid a strong foundation for that organization because there is no way that business stays afloat based off of the current workplace culture. The reviews on yelp are consistent. Again, not certain how these reviews are so high.

Absolutely INCREDIBLE service!! My girlfriend and I thought we were screwed over by our last car sellers, and this Suntrup Hyundai gave us a deal that helped us SO much!! 1000% recommend this location to anyone looking to buy, trade-in (like we did), etc! Every single worker was super friendly and helpful, and a huge thanks to Paul Goodin for taking the time to help us! We couldn’t be happier and more appreciative of this location and all of its members! Thank you so much!

Suntrup was great to work with. No pressure and great bottom line price. George was patient and easy to work with. Katie explained the financing options without pressure to take any particular option. All in all, it was a fairly painless car buying experience.

Jason Sosa did us an excellent service by quickly arranging for a test drive and then facilitated our purchase of a new Tucson Limited.

Great experience! We worked with Paul Goodin and he was transparent, authentic and just overall fantastic! Nothing about the experience seemed pressured, just casual all the way through. We will definitely do business here again.

We were out to just test drive vehicles for comparison when my wife suggested we try a 2023 Grand Wagoneer at Suntrup Hyundai. It was just right and could not pass up the price so we decided to move forward and purchase it. Our salesman, George, was great and worked out a deal that we could agree to. He did his job but then went above and beyond in my opinion. I had a concern about the driver seat as it didn’t seem to release the air for the lumbar. After adjusting things me and George thought we had it ... Read More

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Google - Oct 2, 2026

We were out to just test drive vehicles for comparison when my wife suggested we try a 2023 Grand Wagoneer at Suntrup Hyundai. It was just right and could not pass up the price so we decided to move forward and purchase it. Our salesman, George, was great and worked out a deal that we could agree to. He did his job but then went above and beyond in my opinion. I had a concern about the driver seat as it didn’t seem to release the air for the lumbar. After adjusting things me and George thought we had it figured out. After a few days of uncomfortable driving I contacted George who told me to bring it in. It had to go to a Jeep dealership to have a computer replaced for the seat to work properly. George and Suntrup Hyundai took care of everything for us which meant a lot considering our last vehicle purchase was awful and the dealership would not stand behind their sale. I waited to give this review after the repairs so I could honestly say they went above and beyond to earn the 5 star review! Thank you George.

This was my service experience with Suntrup Hyundai South.. Had to wait to check my car in for a morning appointment. Service took longer than expected, no review or explanation given for service completed, Oil service light not reset, and car smelt like dope when i got in to drive off. Called and left message with service manager and got no call back. Stopped by dealer and asked to speak to the service manager and was told she just sat down for lunch. Not a good service experience at this location.

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Great place to get a car! They will help you anyway they can that's going to be a right fit for you. I'm a long time customer. I've been helped by Kyle D. a few times and he's great!

Caleb was knowledgeable and very patient. He took the time to make sure that I understood my new features and the many ways to access them. I got a great deal and my overall experience was awesome! If you’re in the market for a car go check him out.

Absolutely love my new 2026 Palisade! Caleb was fantastic!

My husband and I test drove a couple Tucson’s with Jeremy and he was so nice and down the earth. We did end up going another direction with our car search, but just wanted to shout Jeremy out for his knowledge and patience in the beginnings of our new car search, he was so helpful.

My husband and I test drove a couple Tucson’s with Jeremy and he was so nice and down the earth. We did end up going another direction with our car search, but just wanted to shout Jeremy out for his knowledge and patience in the beginnings of our new car search, he was so helpful.

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George Cooper was phenomenal from the moment I found my Palisade to the time I drove it off the lot! Driving from three hours away and purchasing a vehicle before I even drove it was nerve wracking. George responded to all of my questions quickly and sent over any information immediately. I couldn’t make it to pick the car up until Monday, but George stayed in contact over the weekend and checked in with me first thing Monday morning to see what time we would make it. He also made sure the car was there and ready for us ... Read More

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Google - Sep 28, 2026

George Cooper was phenomenal from the moment I found my Palisade to the time I drove it off the lot! Driving from three hours away and purchasing a vehicle before I even drove it was nerve wracking. George responded to all of my questions quickly and sent over any information immediately. I couldn’t make it to pick the car up until Monday, but George stayed in contact over the weekend and checked in with me first thing Monday morning to see what time we would make it. He also made sure the car was there and ready for us when we arrived! As soon as we walked in the door he greeted us with a smile on his face. I had my 7 year old son with me and he didn’t mind a bit, he even played some throw and catch with him in the parking lot before we left. Alex, from the financing department, was great as well! He explained everything thoroughly and made sure I had the coverage I needed in case something happened in the future. Truly couldn’t ask for a better team to buy a car from. We love our new Palisade and I would recommend these two to anyone who’s looking to purchase a vehicle. Thank you again!!

Great experience with the sales person, Kirill! He was easy going and no pressure. Made the whole buying experience better. The dealership worked with me on the purchase price and it didn't require much back and forth. I got a good deal and a pain free process.

**5 Stars — Left with a completely different car than expected, and we couldn't be happier!** We went into the dealership fully intending to buy a used vehicle, but the experience exceeded all our expectations. Both our salesperson (Paul) and the finance specialist (Alex) were absolutely phenomenal from start to finish. Instead of just pushing what we initially asked to see, they actually took the time to listen to our needs, lifestyle, and budget. Based on our conversation, they suggested looking at a brand-new Hyundai Tucson Hybrid (HEV)—a model that wasn't even on our radar. They walked us through ... Read More

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Google - Sep 27, 2026

**5 Stars — Left with a completely different car than expected, and we couldn't be happier!** We went into the dealership fully intending to buy a used vehicle, but the experience exceeded all our expectations. Both our salesperson (Paul) and the finance specialist (Alex) were absolutely phenomenal from start to finish. Instead of just pushing what we initially asked to see, they actually took the time to listen to our needs, lifestyle, and budget. Based on our conversation, they suggested looking at a brand-new Hyundai Tucson Hybrid (HEV)—a model that wasn't even on our radar. They walked us through the features, showed us how it fit everything we were looking for, and worked out a deal that made buying new a no-brainer. The entire process was seamless, low-pressure, and genuinely fun. We absolutely love our new Tucson! If you're looking for a team that actually listens and goes the extra mile for their customers, this is the place to go. Highly recommend!

Great buying experience with George Cooper. He was very knowledgeable and was able to get us the price we wanted.

Love the fact that made it happen for me to leave in a nice car. Appreciate the effort that was given..

Paul the sales person was 10/10 wonderful. He was knowledgeable but not pushy. He was very honest, had integrity, and did not try to manipulate me. He was just wonderful and has even been a great resource since buying my vehicle. I’ve recommend him and Suntrup Hyundai because of him to many others. Give Paul a raise! There aren’t enough sales people like him!! I could’ve gone without the pressure from the financing manager to buy extended warranties, etc when I was very clear about what I wanted. But Paul made the experience so worth it!!! I love ... Read More

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Google - Sep 25, 2026

Paul the sales person was 10/10 wonderful. He was knowledgeable but not pushy. He was very honest, had integrity, and did not try to manipulate me. He was just wonderful and has even been a great resource since buying my vehicle. I’ve recommend him and Suntrup Hyundai because of him to many others. Give Paul a raise! There aren’t enough sales people like him!! I could’ve gone without the pressure from the financing manager to buy extended warranties, etc when I was very clear about what I wanted. But Paul made the experience so worth it!!! I love my 2026 Hyundai Sante Fe Calligraphy Hybrid!!!

Jeremy was very diligent and covered a lot of material. He very thorough and good.

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Once again, Alex goes above and beyond. He got the vehicle checked in quickly and efficiently. He arranged a ride home for me. And the work was completed earlier than expected. Great job all around. Suntrup Hyundai Service Department, Parts Department, Alex Rogol, and all the service writers are Top Notch!

None of these reviews will explain what these people did for me. In 2hrs, I was in a 2020 Jeep I needed for my job. At the time I had a 460 credit score and these people pulled magic out of a hat, in 1hr. I cant stress this enough. I wasn't scammed, the music in tbe place was unnaturally good. And everyone was nice, not just 1 person (but Arick be in there doing straight wizardry, I'm just saying).

George is great. Set me up with the best vehicle for me. Just ask about his cousin.

I was very satisfied with my experience with George. He made me feel extremely comfortable as with the entire team. I am very happy indeed! Alonzo

I submitted a request for a car online and George was ready to go the next business day with support. Made the process buying my new car very simple!

I called this dealership, 9.15.2026, to ask a question about a certain vehicle to make sure it on available, Tucson. A woman answered, she told me it was still available and then immediately overtalked me to switch me to someone named Will. I kept trying to tell her NO, but she did NOT listen and then “Will” is on the phone. WOW... I told him I did not ask to speak to him and that I just wanted to know if a certain vehicle was available. I explained that I had done the leg work and that I did not wish ... Read More

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Google - Sep 16, 2026

I called this dealership, 9.15.2026, to ask a question about a certain vehicle to make sure it on available, Tucson. A woman answered, she told me it was still available and then immediately overtalked me to switch me to someone named Will. I kept trying to tell her NO, but she did NOT listen and then “Will” is on the phone. WOW... I told him I did not ask to speak to him and that I just wanted to know if a certain vehicle was available. I explained that I had done the leg work and that I did not wish to speak to anyone yet and he was condescending, he said, “we are here to make you smile”. I explained that I just wanted to get the info and then I could come later. Will, got upset with me and HUNG UP on me, seriously??? Will, that was unprofessional!! But thanks, Will, because of your unprofessional attitude, I went to St. Charles Hyundai dealership, 9.15.2026, that day and had the BEST overall experience from the phone call to the finance dept. I bought my new 2026 Hyundai Tucson Limited and I LOVE IT!! Everyone at this dealership was awesome~~ especially my salesman ~~ Raleigh S. ~~ including (Sid, Bobby, Jim) so many others. They asked if I needed anything and completely explained things to me along the way. So, if anyone wants a GREAT CUSTOMER SERVICE experience, please go to where I got that experience. I wrote this from my personal experience. I hope the Suntrup Owners/Mangers, educates their staff how to handle a phone call, listens to what the caller is asking and do JUST that; especially those two people about professionalism. Unfortunately, this was my experience with Suntrup staff, but I received the best team at the other Hyundai dealership with a great deal on a great vehicle.

Cliff did what he could. The organization in this dealership is what lost you a customer. On Saturday the cars' keys were in a locked office and no one had access. So I made an appointment for Tuesday and waited 3 hours before leaving because finance was backed up. Do better!

I've about had it with the hyundai dealerships and how much scamming and cheating of people they do. They cheated me out of my oil change warranty by texting me that my car was due for an oil change, scheduled it, and then after completing the oil change informed me that I got the service at the wrong mileage voiding my warranty. My partner went in to get her oil changed, the dealership texted in the days leading up to service wanting her to upgrade she declined several times and stated that if she were to do that she ... Read More

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Google - Sep 11, 2026

I've about had it with the hyundai dealerships and how much scamming and cheating of people they do. They cheated me out of my oil change warranty by texting me that my car was due for an oil change, scheduled it, and then after completing the oil change informed me that I got the service at the wrong mileage voiding my warranty. My partner went in to get her oil changed, the dealership texted in the days leading up to service wanting her to upgrade she declined several times and stated that if she were to do that she wouldnt want to increase her payments. She was at the dealership for several hours past her appointment as they made false promise after false promise. She took home a different car that night, had to go the next day, resign paperwork that was wrong the day before. They promised she wouldnt have a car payment for a month but suntrup didn't submit the paperwork in time so she was charged for a car she doesn't own anymore. She was promised bluelink and it's been over a week of constant phone calls and no help, now they're saying the car she has doesn't have bluelink. When do the lies and headaches end? Does this need to be sent thru the BBB?

Poor service. Walked into the service dept on a tues morning after a holiday so there were a lil busy which is understandable. I was the only person in the glassed off part to sign in for service. After abput 5-10m, it only took the 4th employee that walked within 5 ft of me to ask if i had been helped. If u walk within 5ft of a customer, they should at least b acknowledged. I felt ignored. Walk out to my car and its dead. Walk back in to get a jump. The first guy had no clue how ... Read More

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Google - Sep 8, 2026

Poor service. Walked into the service dept on a tues morning after a holiday so there were a lil busy which is understandable. I was the only person in the glassed off part to sign in for service. After abput 5-10m, it only took the 4th employee that walked within 5 ft of me to ask if i had been helped. If u walk within 5ft of a customer, they should at least b acknowledged. I felt ignored. Walk out to my car and its dead. Walk back in to get a jump. The first guy had no clue how to get into my car so i had to wait another 5-10 min for another guy to pull they key out of the fob. Then i had to explain what was going on. This should the responsibility of the first employee to give this info to the next employee that helping me.

Just bought a new Santa Fe at Suntrup. Worked with Andy Gildehaus. Low pressure, easy negotiation, very personable. Highly recommend this dealership and Andy.

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Before buying a car here, contact the service department and see what the wait time is for a service appointment due to a warranty-covered vehicle that is not operable. Wait times are at least a week, and often 2 weeks or more. Which means you are renting a car during this time - before this service center will even diagnose what is wrong with your car. Consider other Hyundai dealers or other car brands if after-purchase service (including warranty and recalls) and the value of your time is important to you.

If you buy a $40,000 vehicle from them not only will they get it to you a week late, they will also not put all the parts they were supposed to fix on , they will tell you they detailed the car only for it to be covered in dirt and trash, then the salesman will “fix” it with a promise of floor mats only to not ever receive them, and also for the parts department to had “shipped” the remaining parts for your vehicle over 3 months ago and magically they never came because they lied again, and then if you repeatedly ... Read More

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Google - Aug 20, 2026

If you buy a $40,000 vehicle from them not only will they get it to you a week late, they will also not put all the parts they were supposed to fix on , they will tell you they detailed the car only for it to be covered in dirt and trash, then the salesman will “fix” it with a promise of floor mats only to not ever receive them, and also for the parts department to had “shipped” the remaining parts for your vehicle over 3 months ago and magically they never came because they lied again, and then if you repeatedly call them to fix everything they will “call you back” and never do it. So if you enjoy being screwed over, having constant stream of lies and have an expensive vehicle that’s still missing parts. Then this dealership is for you. Otherwise I’d highly discourage anything to do with this dealership.

I had an appointment with service department today. After arriving was told that even though my appointment was that time that it would be 48 hours for them to look at but it’s Friday and they don’t work the weekend so my 10:45 am Friday appointment meant leaving my car there until at least Monday, if they could look at it, and diagnostics are $400 regardless if they find anything wrong with it. I couldn’t believe that none of this was brought up in the conversation where I scheduled and explained that I lived a couple of hours away and ... Read More

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Google - Aug 7, 2026

I had an appointment with service department today. After arriving was told that even though my appointment was that time that it would be 48 hours for them to look at but it’s Friday and they don’t work the weekend so my 10:45 am Friday appointment meant leaving my car there until at least Monday, if they could look at it, and diagnostics are $400 regardless if they find anything wrong with it. I couldn’t believe that none of this was brought up in the conversation where I scheduled and explained that I lived a couple of hours away and would have to get a hotel to wait Friday while it was being worked on. No mention of 48 hours from appointment time. The woman who helped me was cold as ice and not so much as the least but understanding of my frustration or predicament when I explained what I was told when scheduling the appointment. So 4 days and 400 bucks for possibly nothing if they can’t find anything wrong with it? Well I called the original dealer that I had scheduled with(they couldn’t get me in for another month out) and they confirmed that yes they would look at the car on the day of my appointment, instead of $400 for diagnostics it was $150, and that dealership said they couldn’t justify still charging money if no issue was found. TLDR: this dealership service department is shady and overpriced; try giving a different Hyundai dealership a shot unless you don’t mind being misled, overcharged, and scowled at while that’s happening.

Parts department is kind of ignorant can’t even give you a part number. They want to charge 10 X of what departure cost for something and won’t give you the part number so you can try to find it somewhere else cheaper. Don’t recommend parts department sucks you need to switch your company policy

It's kind of a dealer issue but not. Hyundia's are made to burn oil say service department when a new Hyundia uses /4 quart of oil every 3000 mile is is acceptable y Manufacture standers. When the AC cuts in and out they know about the issue but no fix is available. But when a dealer sends a random text asking about how you like the car and you give honest feed back to be told we can trade it in and make you 10k upside down and if you hate what you have may as well be furthered upside ... Read More

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Google - Jul 21, 2026

It's kind of a dealer issue but not. Hyundia's are made to burn oil say service department when a new Hyundia uses /4 quart of oil every 3000 mile is is acceptable y Manufacture standers. When the AC cuts in and out they know about the issue but no fix is available. But when a dealer sends a random text asking about how you like the car and you give honest feed back to be told we can trade it in and make you 10k upside down and if you hate what you have may as well be furthered upside down is not acceptable. Nothing say we don't care but something new than to address an issue. So if you are looking at Kia's and Hyundias beware they drink oil and there is not a fix for this but they do offer a warranty if the engine decided to check out but do you want to buy a care from a dealer who now this and will sell you cars with issues and look the other way to make a buck?

Paul Goodin left me hanging and I never had the financial guy see me for a half and hour. He said Paul changed my license plates but he was long gone last time with this dealership 😡

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I am writing regarding an incident that occurred in your Service Department on July 7, 2026. I purchased a new Tucson SEL Convenience from your dealership in December. Since then, I have experienced repeated issues with the vehicle. On Tuesday I had a scheduled  appointment to address a recall, to have the eye monitoring system inspected, and to resolve a persistent brake squeak that has been brought in twice previously without resolution. Because of the frequency of problems and the distance I travel to your dealership, I have previously been provided a rental vehicle. My mother spoke with Tim prior to this ... Read More

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Google - Jul 10, 2026

I am writing regarding an incident that occurred in your Service Department on July 7, 2026. I purchased a new Tucson SEL Convenience from your dealership in December. Since then, I have experienced repeated issues with the vehicle. On Tuesday I had a scheduled  appointment to address a recall, to have the eye monitoring system inspected, and to resolve a persistent brake squeak that has been brought in twice previously without resolution. Because of the frequency of problems and the distance I travel to your dealership, I have previously been provided a rental vehicle. My mother spoke with Tim prior to this visit to confirm that a rental would be available; she was told that if I arrived early ,one could be provided. I arrived at opening to drop off the vehicle. I was informed there were no rentals available and that the recall repair would take more than three hours. When I asked about the brakes and the eye monitoring system, Tim said those services had not been scheduled. I had explicitly requested that all three items be addressed when making the appointment. After I made the appointment, I also contacted Caleb, who sold me the vehicle, regarding a potential trade-in due to the ongoing issues. I could not remain at the dealership for the duration of a three-hour repair because of work obligations and because I had been told a rental would be provided. I asked Tim to return my vehicle. After the vehicle was brought around, we continued our disagreement and Tim started to raised his voice. Tim talked down to me as if I were a child and was very be-littling. I asked him to fetch a manager; he returned, indicating the manager was “too busy.” This was particularly surprising given that the shop had just opened. I was deeply disappointed and felt disrespected by the handling of this situation and your mannerisms of your employee. As a result of this experience, I will never return to your dealership or to another Suntrup location. I will never point anyone to your company for a service or to buy a vehicle from you. I have appreciated Caleb’s assistance, but this incident has seriously impacted my view of your customer service.

George was a pleasure to work with. He was very professional and pleasant. I appreciate all the effort he took to make sure I was happy with my deal.

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Bought a new venue from this dealership in 2022, we’ve been having issues with the car taking multiple tries to start, took it to get serviced, they told us they could not find anything wrong with the car, and therefore charged us $200 because they could not find an issue, even though it is well under warranty. So we now are -$200 and have a car that takes 3+ tries to start. We will not be buying a car here ever again. Not a great way to retain customers.

Parts department is rude as hell. Refuses to give part numbers and the staff is just rude. I will gladly pay more for parts or drive further to another dealer to avoid this dealership. **REPLY** - Your policy may be to not provide part numbers but Kia/Hyundai revises parts & numbers all the time. I want to make sure I'm not getting an old part/number that you just have in stock. Also the one time I did come into your dealer for an oil filter, your dealership requires my name, address and phone number just to buy ... Read More

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Google - Jun 25, 2026

Parts department is rude as hell. Refuses to give part numbers and the staff is just rude. I will gladly pay more for parts or drive further to another dealer to avoid this dealership. **REPLY** - Your policy may be to not provide part numbers but Kia/Hyundai revises parts & numbers all the time. I want to make sure I'm not getting an old part/number that you just have in stock. Also the one time I did come into your dealer for an oil filter, your dealership requires my name, address and phone number just to buy an $8 oil filter. I do not like your "policies", therefore I will drive right past your "stealership" get my factory parts elsewhere. You do not need my personal info for a part. I highly recommend that anyone needing parts avoid this dealership.

I visited yr dealership looking for help, and you guys went well above. I can't thank you enough for yr service and most importantly the customer service I received. I will always stand behind Hyundai!!! Acacia Wolf is the best!!!

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Tim is a great advisor. He is thorough in his explanations of what the mechanics are communicating to him. He helped us get a loaner since our car was going to require over a week in the shop - that was something we really appreciated and needed! He really is the best. I hope he never decides to go elsewhere!

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Would never buy another car from Suntrup let alone Caleb S. He sold me a 2026 Palisade Calligraphy which quickly proved to be a lemon (drove it 3 times after buying it) and his only response was- “I’ve never had this happen before.” Figured out he also lied about the back seats not folding using the front screen. I specially told him, if that was changed, I would buy a lower model. He told me they wouldn’t change it, but were coming up with a solution. Found out through service department, that was a LIE. Also caught him in a ... Read More

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Google - Jun 22, 2026

Would never buy another car from Suntrup let alone Caleb S. He sold me a 2026 Palisade Calligraphy which quickly proved to be a lemon (drove it 3 times after buying it) and his only response was- “I’ve never had this happen before.” Figured out he also lied about the back seats not folding using the front screen. I specially told him, if that was changed, I would buy a lower model. He told me they wouldn’t change it, but were coming up with a solution. Found out through service department, that was a LIE. Also caught him in a lie about WHAT car I was buying. He gave me the vin number when I put my down payment, came back and he had a different vin. When I asked about it, he said no- it must have just been a vin number with the same price written up. Another lie- as I told him I DID NOT want the vehicle on the showroom floor- because it seemed odd to me that that vehicle had a dead battery and wouldn’t function when I wanted to look inside. Now thinking about it- I think he did give me that car. Just a guess considering that showroom car was having an issue- and the car I ended up with malfunctioned day one of driving it. Finally called so many times that the Suntrup sales manager, Bobby, said here is a number- and “good luck”, basically. Caleb or anyone in sales ever checked in on me or my situation again. Not once. I even went in, face to face and Caleb S. still didn’t have any words of apology or empathy. So much for good business. I will never recommend Suntrup to anyone; actually it will be the opposite. I will tell everyone to run the other way! Still in lingo with Hyundai for the buy back. I’m waiting for the hell to end. I will say service department has been helpful and kind through the process.

I had the pleasure of getting my first brand new car from them, and it was a flawless experience. I worked with Andy Gildehaus, and he was right there every step of the way, answering any questions I had. He is very knowledgeable about his vehicles and never once did I feel pressured. The finance team was able to get me an even better deal than I had hoped for, and Adam Dicker made the paperwork process smooth and quick. I could not be happier!

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Beware of the sales department. I went in to buy a car using the Costco Auto Program. This is supposed to be super easy: 1) Get the Costco Member Price. 2) Buy the car for that price. Tom Baker, Sales Manager, put a higher number into the "Price" box on the invoice. He refused to fix it. They sold the car to someone else (I assume for more money than I would have paid).

Purchased a brand new car here with less than 20 miles! Have had nothing but problems with this dealership. When purchasing our brand new sonata, we got every warranty available.. 6 months into ownership (less than 20k miles on the car) when trying to start the car it would crank and crank and then never start.. have multiple videos and different dates and times of this happening. Also once the car would start the backup camera cuts in and out constantly! On a brand new car! That’s wasn’t that big of a deal until we tried to get it handled ... Read More

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Google - Jun 3, 2026

Purchased a brand new car here with less than 20 miles! Have had nothing but problems with this dealership. When purchasing our brand new sonata, we got every warranty available.. 6 months into ownership (less than 20k miles on the car) when trying to start the car it would crank and crank and then never start.. have multiple videos and different dates and times of this happening. Also once the car would start the backup camera cuts in and out constantly! On a brand new car! That’s wasn’t that big of a deal until we tried to get it handled with this completely unprofessional business. The fella we talked with by the name of Tim was rude as can be and completely unprofessional treating my spouse and talking to her like she’s 7 years old. Once we brought the issue to them and the multiple videos of proof. They told us “you’ll have to pay the $250 diagnostic fee when we don’t find anything” keep in mind this is on brand new car with less than 20k miles we bought from this exact dealer and we also bought every warranty under the sun. We said “its obvious the car is having issues and we have proof of that, how are we responsible to pay for this because you can’t find the issue” and the response we got back was “somebody has too” I would give a 0 star if possible. GO TO AUFFENBURG HYUNDAI in Shiloh IL. They have completely picked up the slack where this place let us down time and time again. They’ve already replaced the camera (for free) and are currently monitoring the issue on the cars start up.. a way better experience overall as it cost us nothing out of pocket and we were actually treated like people with respect and manners.

My sister in law purchased a 2024 Hyundai Tucson Limited from this dealership. During her purchase Patrick Marshall, her salesman, included a "we owe" for a duplicate key in the sales contract as a condition stipulated by my sister in law prior to agreeing to purchase the vehicle. She has made over four attempts to schedule a time to have the duplicate key programmed. She successfully scheduled two appointments on Fridays, because Patrick Marshall told her her key could only be programmed on a Friday, and both times the appointments were cancelled via the dealership. My husband spoke with ... Read More

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Google - May 28, 2026

My sister in law purchased a 2024 Hyundai Tucson Limited from this dealership. During her purchase Patrick Marshall, her salesman, included a "we owe" for a duplicate key in the sales contract as a condition stipulated by my sister in law prior to agreeing to purchase the vehicle. She has made over four attempts to schedule a time to have the duplicate key programmed. She successfully scheduled two appointments on Fridays, because Patrick Marshall told her her key could only be programmed on a Friday, and both times the appointments were cancelled via the dealership. My husband spoke with the sales manager Tom today and he took my sister in laws number assuring he would contact her by the end of tonight. No call. No text. We recommend seeking a dealership with honest staff that uphold their commitments in lieu of a few dollars and lost business.

Thanks to Paul Goodin ! He was very helpful with my purchase . A big thanks for all his help and hard work !

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If you value your time and money do not come here.

My visits here included an appointment for an oil change that took 6 hours, 3 days to get two tires changed, and just an overall gross incompetence. Unable to call the correct number or communicate what is going on. Never going back.

Honestly what a nightmare to deal with. I bought a new 2024 Hyundia Elantra Hybrid Limited from them in 2024 with 11 miles. The sales team did great in working through that process, this is not about them. The service department is. What a total mess. Ever since I bought my car, trying to reach someone in service, especially the service manager(s), has been nothing but a total waste of time and energy. Since my first scheduled service, up until now, April 2026, I have trouble reaching someone every single time. Whether it is someone even answering the phone, to their now useless, ... Read More

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Google - Apr 28, 2026

Honestly what a nightmare to deal with. I bought a new 2024 Hyundia Elantra Hybrid Limited from them in 2024 with 11 miles. The sales team did great in working through that process, this is not about them. The service department is. What a total mess. Ever since I bought my car, trying to reach someone in service, especially the service manager(s), has been nothing but a total waste of time and energy. Since my first scheduled service, up until now, April 2026, I have trouble reaching someone every single time. Whether it is someone even answering the phone, to their now useless, waste of water AI assistant that doesn’t have but only 3 commands or transfer your call. This is honestly the worst experience I’ve ever had in trying to even reach someone, not including actually getting through to a real person after 30 minutes on several occasions. If I could go back and avoid this, I would’ve spent $30k for a company that actually took interest in their customers post-sale.

I really appreciated Angela‘s responses and willingness to help out. I usually don’t write for reviews, but her customer service attitude today was outstanding.

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I was talking to a sales person about buying a car and scheduling a time to come in this weekend and do a test drive. I got a quote for the vehicle and I informed them it was a bit higher than other quotes, and at that price I wouldn't be able to proceed. A sales manager not part of the conversation then jumps in and says "best of luck" and ends me dealing with who I was speaking to. I tell the sales manager that I'm sorry to hear that no room is left to ... Read More

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Google - Apr 23, 2026

I was talking to a sales person about buying a car and scheduling a time to come in this weekend and do a test drive. I got a quote for the vehicle and I informed them it was a bit higher than other quotes, and at that price I wouldn't be able to proceed. A sales manager not part of the conversation then jumps in and says "best of luck" and ends me dealing with who I was speaking to. I tell the sales manager that I'm sorry to hear that no room is left to make a deal, and thanked them for the time and wished them the best of luck selling. I then get the sales manager messaging me asking me "Out of curiosity, how much should we be allowed to make as profit on a $70k car?" How unprofessional.. I can't believe you've got this guy taking away sales from your sales department and then sending stuff like this to potential customers.

Conveniently located, friendly staff, and understanding people with patience and compassion. I felt more like a guest than a customer which to me is very important. I had to get a new car this year, although financially it would have been easier for me next year. Paul Goodin took his time to show me options and gave me time to think through numbers. I went back two weeks later, feeling better because I wasn't rushed or pushed into any situation. Kati Patterson was EXCEPTIONAL through the final process. She was clear and professional, explained everything in an understandable way, ... Read More

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DealerRater - Apr 15, 2026

Conveniently located, friendly staff, and understanding people with patience and compassion. I felt more like a guest than a customer which to me is very important. I had to get a new car this year, although financially it would have been easier for me next year. Paul Goodin took his time to show me options and gave me time to think through numbers. I went back two weeks later, feeling better because I wasn't rushed or pushed into any situation. Kati Patterson was EXCEPTIONAL through the final process. She was clear and professional, explained everything in an understandable way, and again, not pushy, but patient and resourceful. I wasn't rushed through anything, and again, felt as though I was a valued guest of hers. Despite my apprehension of having to get a car earlier than planned, I am so grateful to have met these two fine professionals, Paul and Kati, and I am so happy to have come across Suntrup Hyundai. I love my new Sonata and I love my experience with the dealership and their wonderful representatives. Thank you Kati. Suntrup should be very proud to have you as one of the faces of their company.

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Tim McCarthy, the truest definition of customer service, was so helpful and welcoming, explained everything, educated me on what’s necessary and gave me a full understanding about the service of my vehicle. This guy needs a statue of himself , up front to honor the service he is providing . Employe of every month in my book .

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Terrible sales. I didn’t get my title and no one is answering my call. I will start an arbitration. Terrible.

Our service went disastrously. The 2025 ioniq 5 that we leased in October 2025 had an ICCU issue and was no longer driveable. Hyundai Roadside picked up my car on Jan 23 2026 and dropped it off at Suntrup Hyundai. We finally received the call to pick it up Feb 25. When I went to pickup my vehicle it had severe cosmetic damage that was 100% non-existent when I witnessed the vehicle loaded onto the Tow Truck sent by Hyundai. I noticed this within the hour after I picked up the vehicle and contacted the service center. The service advisor Tim told me to bring the car ... Read More

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Google - Mar 16, 2026

Our service went disastrously. The 2025 ioniq 5 that we leased in October 2025 had an ICCU issue and was no longer driveable. Hyundai Roadside picked up my car on Jan 23 2026 and dropped it off at Suntrup Hyundai. We finally received the call to pick it up Feb 25. When I went to pickup my vehicle it had severe cosmetic damage that was 100% non-existent when I witnessed the vehicle loaded onto the Tow Truck sent by Hyundai. I noticed this within the hour after I picked up the vehicle and contacted the service center. The service advisor Tim told me to bring the car in the next day and I did. When we did a mutual walk around the next day he implied that the damage was done by myself and Suntrup refused to take responsibility. They said to contact roadside and now I'm having to go through Hyundai Roadside's process of filing a claim and waiting for their investigation further wasting my time with this car after already not having it for over a month. The paint damage is so severe that bare metal can be seen and the bumper is damaged. It looks like someone backed up into a pole. Furthermore there's windshield damage. This vehicle had 0 cosmetic damage when it was loaded from my house so I have no liability whatsoever to the damages to this vehicle. In the 30 years my family have lived in this country we've purchased vehicles from Toyota, Lexus, Subaru and Tesla and have never been treated like this. Hyundai delivered me a car with defects from the factory, took a month to fix the issue under warranty, then returned the vehicle with significant cosmetic damage implying that it was our fault. Now they refuse to take any responsibility for it and I'm having to spend time investigating and finding solutions for damage done to my vehicle outside of my custody and liability. They're claiming that it's rust and thus old damage, which is plain wrong. When asked for intake photos/videos of the vehicle they refuse to provide any records claiming that it was "too dark" outside. This is a lie since my vehicle was confirmed delivered at 3pm in the afternoon.

They advertise a funny detail on their used car….they kept my car over night to “detail” smelled clean when I got it the next day….come to find out it was still nasty. Melted gummy’s or something on the back seat. Handles that were black (tan interior) stains on the seat. They did not clean the car at all. Disappointing when you get a new to you car and can’t enjoy it because it’s not clean

Had an appt. Got here early, told them I would come BK if too early.. they told me np might take longer but they could get me in.. so my car went in and out almost immediately but now I've been waiting 1 freaking hours PAST my appt time and my car has been done for 40 mins... Why am I STILL waiting.. and then to top it all off they quoted me $70 for my oil change and when I went to check out it was $150

DO NOT TRUST THESE PEOPLE! Elliot the service director and Tim one of the Service advisors are VERY unprofessional and try to sell repairs to customers they don’t need and do shady repairs. I had an engine replaced here and brought It back for a misfire and they tried to tell me it needed a catalytic converter when all it needed was spark plugs.

Took a 2016 Hyundai Sonata to them. It had a recall engine failure that is fully covered by a class action Theta 2 settlement & Suntrup is required to perform a free GH426711 bearings clearance test to establish that this car qualified as per the clear terms of that settlement. Every Hyundai dealer knows about the Theta 2 settlement & it's requirements. They told me that I had to pay $400 for an evaluation. This is a direct violation of the Theta 2 settlement. According to the binding terms of the Theta 2 agreement, customers are not to be charged for the eligible bearing test ... Read More

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Google - Feb 27, 2026

Took a 2016 Hyundai Sonata to them. It had a recall engine failure that is fully covered by a class action Theta 2 settlement & Suntrup is required to perform a free GH426711 bearings clearance test to establish that this car qualified as per the clear terms of that settlement. Every Hyundai dealer knows about the Theta 2 settlement & it's requirements. They told me that I had to pay $400 for an evaluation. This is a direct violation of the Theta 2 settlement. According to the binding terms of the Theta 2 agreement, customers are not to be charged for the eligible bearing test unless it's determined that the motor is exempt. I would never use this dealership.

Took my 2016 Sonata here for a recall. I already knew before I took it that it was flashing an extremely common if not expected knock sensor code. Hyundai's website said that it has a recall related to that matter had been issued & that a flashed ecu code should be performed by a dealer. I asked them to do that since Hyundai’s database said my car had not been updated. After dropping it off the service advisor tells me that it had the update already & needed another update but couldn’t do it because the flashing code ... Read More

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Google - Feb 19, 2026

Took my 2016 Sonata here for a recall. I already knew before I took it that it was flashing an extremely common if not expected knock sensor code. Hyundai's website said that it has a recall related to that matter had been issued & that a flashed ecu code should be performed by a dealer. I asked them to do that since Hyundai’s database said my car had not been updated. After dropping it off the service advisor tells me that it had the update already & needed another update but couldn’t do it because the flashing code that was present. Keep in mind, the second they told me the knock sensor update had been updated in 2019, that also meant that all motor problems related to that knock sensor were under factory warranty due to their mistake in the original code that caused most of these cars to have this problem. They told me that I had to pay them $400 for a diagnostic up front & that the warranty process if even honored would be drug out over a very long period of time. They had not even communicated with the factory before they told me to pound rocks. Very sketchy service for a dealer with a manufacturer retail & service agreement.

Pulled a bait and switch. When they cleaned my car told them not to remove the decal on the window and they did. Didn't replace my car mats and stole my phone holder out of my car!

9/2/2026 I come back to update the original post that I’ve made a few months ago about the service department and customer service specifically within this location. I came in for a routine oil change that appeared to have went well- until I received my keys to leave after a completed service. My drivers seat was damaged and was not allowing me to bring my seat closer to the steering wheel. I let the desk attendants know immediately and they look at it themselves. They come back within minutes of “inspecting” my car to tell me that I was at ... Read More

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Google - Feb 3, 2026

9/2/2026 I come back to update the original post that I’ve made a few months ago about the service department and customer service specifically within this location. I came in for a routine oil change that appeared to have went well- until I received my keys to leave after a completed service. My drivers seat was damaged and was not allowing me to bring my seat closer to the steering wheel. I let the desk attendants know immediately and they look at it themselves. They come back within minutes of “inspecting” my car to tell me that I was at fault because there was “glass” on the tracks and when whoever moved the seat to drive my car in the service department- the track became unaligned. Mind you my car window was broke over a YEAR ago … do you know how many times in a year I move my seat back a fourth and I’ve had no problems ? So that’s BS ! Austin then tells me that I have to wait to be seen again (after 2 hours of waiting for an oil change) AND pay for it to be inspected and fixed. I came with a working seat just to leave with a broken seat, mind you I couldn’t even pull off the lot my seat was so far back. How could I safely drive home? I immediately break down into tears because this would be the SECOND occasion this location has ruined my vehicle , and I would be coming out of pocket for THERE negligence and mistakes once again . I complained of a lug nut that was improperly placed on a tire , now my seat. Long story short , no one apologized to me even as I’m standing at the door of the building crying tears in distress . But shoutout to the WOMAN manager who got on her knees in a skirt to help me out and find a temporary solution. I was able to get home safely but I will be contacting corporate because I will not continue to pay for the mistakes done by the service department!!!!!!! As a nurse , it’s saddening to see the lack of empathy most “professionals” have for the public. And please don’t reply to my comment attacking me or attempting to make me feel at fault. Take accountability and do what’s right or save it!

Wish I could leave less than a 1 star review. Sold me a 42,0000 car with a broken heater core and transmission. I have reached out to people trying get updates on my vehicle with no responses sometimes almost a week later. The car has been in shop basically the whole time since purchased.Never received a rental or any help with trying receive updates on car. I was turned down when I asked switch technician and the reasoning for this was because lack of communication with getting the heater core fixed. When I finally got a hold someone high up and ... Read More

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Google - Feb 3, 2026

Wish I could leave less than a 1 star review. Sold me a 42,0000 car with a broken heater core and transmission. I have reached out to people trying get updates on my vehicle with no responses sometimes almost a week later. The car has been in shop basically the whole time since purchased.Never received a rental or any help with trying receive updates on car. I was turned down when I asked switch technician and the reasoning for this was because lack of communication with getting the heater core fixed. When I finally got a hold someone high up and came to resolution he said he has done everything he can with me I disagreed saying still I was still un happy then he continued argue with me saying my car has not devalued and I should thank him for putting re manufactured transmission in my car and got me a little on my warranty. As he should because I brought car in before warranty was up no extra work was given to me during the months of not having a car sales rep never responded to me said it’s not his issue.

Kyle worked hard to find the perfect vehicle that fit my lifestyle and budget. I’ll be sending all my family and friends his way!

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I just purchased a car from Kyle and it was the best experience I’ve ever had at a dealership. I had a specific list of “must haves” and he found the perfect vehicle for me. He is a great salesman!

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Long story short do not trust them

He is sincere about my new SUV, so I am grateful. He tried to do right by us, to get an old SUV to a new one, and to work out communication. He is very trustworthy, you can go on a sun trip to the south and find him. I am deaf, they said I have to meet 5 th deaf people before I am one is 5 th

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It saddens me to have to leave this review. Because in the past, i've always had nothing but wonderful service from Suntrup hyundai. I brought my tuscon in for an oil change,tire rotation and pt. I spection. When I got my car back they had not rotated my tires. If they didn't rotate my tires, I wonder what other things they failed to do.