We had a very positive experience at this dealership. Andy was great to work with, answered all of our questions, let us go on long test drives, and was very responsive via text. We never felt pressured in person or any method of communication. We even came back later one evening right before close and another employee was so helpful in letting us check out two cars again as we mulled over our decision. Thanks again to Andy for all of his help!

Tabesh is one of the nicest people you can talk to in this dealership. The moment I came in I walked past at least two salesmen and no one spoke to me until I passed by him. He greeted us right away and asked how he can help us. I’ve had a bad experience with another dealership so I had my guards up but with Tabesh I felt comfortable to let me guard down. Made the purchase and easy and smooth. The finance manager is also a great help. She told me how I can save money based on my situation. This experience made me wanting to come back here again for future purchases

Attentive to our needs, Acacia communicated well

Matt is a wonderful sales person to deal with, I hate feeling pressured and in a hurry to make a purchase and then end up hating what I got and NOT once did I feel pressured to buy that day! My future purchases Will always be with Suntrup just because of Matt!! Thank you again for all the time you spent me!!

This dealership is my go to when I need a new car. They have the best warranties around and friendly, easy to work with salespeople.

Caleb S. gave us first class service and attention!

Matt was very professional and easy to deal with. I was happy with the service I received.

The Service Manager Tim and the tech who performed the work were fantastic.

Matt was great to work with! Super quick and efficient. Would recommend anyone looking for a car to visit Suntrup!

I’ve been trying for days to get the reconditioning report on a vehicle I’m seriously interested in, but the experience has been nothing short of a mess. Veronica, the online salesperson, repeatedly messaged me to come in, even scheduled an in-person appointment — all before providing the information I specifically asked for. I was bounced between departments, told I needed to speak to finance for warranty info, left voicemails, only to have finance say, “talk to sales.” Sales? They’ve been no help either. I’ve spoken to multiple people — Mike, Cliff, Veronica — and each one either promised to send over information that never came or gave vague excuses. One said the report would be over “right away” (twice), another claimed the car was still being prepped. How is it still being “prepped” when it’s been listed for sale since January 17, 2025? That’s three months! Either the car’s not ready, or your team is just stringing people along. I called one last time spoke to Andy who helped navigate the reconditioning report issue and offered to help start financials. I made it very clear that I am pre-approved but wouldn’t mind giving their financing a shot to beat the rate only AFTER I received the reconditioning report and we’ve agreed to OTD cost. We are now another day later with no report in sight, still haven’t heard back from finance on warranty options. I was ready to buy, but the disorganization, poor communication, and constant runaround have completely killed my interest. It shouldn’t (and previously hasn’t) taken 3 days to purchase a vehicle. Do better.

Little bit better communication on car rental, overall good service and return time!

This is the 4th car we’ve gotten from Suntrup & it’s a breeze everytime! Caleb & Kelly were amazing to work with!! They got me into the exact car I wanted & made sure I got the lowest percentages & monthly’s I needed! Thanks so much!! :)

The professionalism and up to the minute, progress of the work being done on my vehicle.

It was such a great service!!!

Our experience purchasing a car was actually pleasant. Kyle Schrenenberg was courteous and respectful of our time. He answered all our questions and took his time explaining/showing all the features of the car. We highly recommend Kyle and Suntrup Hyundai.